Privacy Policy

Information on how we handle your personal information

Slingshots Australia
support@slingshots-australia.com.au
Gold Coast, QLD

Information We Collect

To operate our store efficiently, we collect some information about your device, such as your IP address and details about your visit to our site. This includes timestamps, the last page or product you visited, and whether you logged in.

We collect this information to:

• Remember who you are after logging in, so you don't have to re-authenticate with each click.
• Ensure our website maintains high performance.
• Allow you to navigate between products without returning to the home page every time.
• Remember items in your shopping cart before checkout.
• Ensure your data is processed securely.

We refer to this as “essential information,” which we gather through cookies. Cookies are small text files used by websites to track user activity. They enable us to provide a smooth browsing experience.

Order Information You Provide

When you purchase from our store, we need more specific details. To process your order and ship your selected items, we require personal data such as your name, email address, and shipping and billing addresses. We also use this information to communicate with you about your order. You'll be asked to provide this information during checkout.

Accounts

You can sign up for an account with us, which will make future purchases easier as we will remember your details. By registering, you confirm your consent to this privacy policy. If you wish to withdraw your consent or delete your account, you can contact us at support@slingshots-australia.com.au.

Partial Purchases

If you start but do not complete a purchase, we may use your provided email to remind you of your interest. You can opt out of these reminders if you prefer not to receive them.

Reviews

After completing a purchase, we may email you to review the product. Your feedback helps other customers and informs us about your experience.

Personalisation

We use specific visit-related information, like timestamps, viewed pages or products, and referral sources, to personalize your experience. This helps us understand your interests and send relevant communications. Occasionally, we may use cookies to capture this information, which you can block if you choose.

How We Process Your Information

We use Shopify to run our store, ensuring your data is managed securely. Shopify complies with strict data protection standards. Our store is also PCI-DSS compliant, meaning we follow industry standards for credit card information security.

Controlling Your Personal Data

If you are in Australia, you have specific rights under the Privacy Act 1988 (Cth). These rights include accessing, correcting, and erasing your personal data. If you need assistance exercising these rights, please contact us at support@slingshots-australia.com.au.

Data Retention

We retain your data as long as you have an account with us. We also retain certain data for security, fraud detection, and tax reasons, even if you request deletion.

Legal Obligations

We may need to share your personal information to comply with legal obligations, such as tax reporting or audits. We only retain customer information for legal purposes.

Contact for Privacy Matters

If you have any questions or concerns about privacy, please contact us at:

Slingshots Australia
support@slingshots-australia.com.au
Gold Coast, QLD

Lodging a Complaint

If you have a privacy complaint, you can lodge it with us at Slingshots Australia.

Policy Updates

If we update our privacy policy, we will publish the new version on our website and make it clear on our home page.